SealVPNSealVPNSuppose you cannot use the Service due to the Company's fault. In that case, you may cancel your account with a refund of the Service within 24 hours of your first initial purchase when at most 100MB of data usage. Refunds or credits beyond the 24 hours window will be considered but at the sole discretion of the Company. The Company is only obligated to refund in the original payment currency, and refunds will be processed within 30 days of the request. Please contact us via the support pageto request a refund under our Money Back Guarantee. This money-back guarantee clause is only applicable to users who have subscribed to Plan directly through the official Website (e.g., if you have subscribed to Plan through the intermediary of a third-party processor, please refer to its respective refund policy).
Requests for refunds for inability to use the Service due to your equipment, resources, or other third-party factors that are not the Company's fault may be considered, but at our sole discretion—for example, inability to obtain a non-China Apple ID to download the App.
At its sole discretion, the Company may also provide the account holders with a prorated refund for service fees paid during the period the Service was not available or usable upon the account holder's request.
The payment processing fee charged by our payment processor will be deducted from your refund.